Leave and read customer comments below.

Share your comments about our customer service

We strive to have great customer service. Please share your comments so that others will know they can trust that we will take care of them.

[ ? ]

Upload 1-4 Pictures or Graphics (optional)[ ? ]

 

Click here to upload more images (optional)

Author Information (optional)

To receive credit as the author, enter your information below.

(first or full name)

(e.g., City, State, Country)

Submit Your Contribution

 submission guidelines.


(You can preview and edit on the next page)

What Other Customers Have Said

Click below to see contributions from other customers to this page...

What Happened to Sunshine Factor? 
I went to order Sunshine Factor and I can't hardly find it suddenly? I see it's indefinitely sold-out on your site. Is there a reason why it's no longer …

Foraging Toy PT00755 
Is the brand of your "Extra Large Foraging Wheel - PT00755" called "Paradise Foraging Systems Generation II"? (picture of Paradise Foraging Systems …

Poquito Hotel Cage 
I own one of the Poquito Hotel cages and just wanted to put any fears that it will fall apart in an accident to rest. Everything happened without my bird …

Johnnie-Bird Lover (Previous owner of Johnnie's Jungle) 
In your list you do not include squash as a nontoxic vegetable. Why?

Parrot Owned 
Aloha, I think your website is fantastic and I love what you have to offer. My only problem is what you charge to ship to Hawaii. I don't know if …

please consider this 
I am a person owned by a beautiful mila-gold Macaw I work and drive every where and when I use the internet it is often on my phone. I would like to suggest.a …

Susan Newman 
Your site says you ship everywhere but when I tried to enter Canada into the address it says you only ship to the US. Do you care to comment on that?

Secure enough? 
Great Products! However, your supply store purchase pages do not appear to be secure. I did not see HTTPS or a visual indication that the page requiring …

Extended expiry dates on bird food 
Hi Tracie....just want to let you know that I received my package for this order today and everything looks great! I am especially pleased that you sent …

Gypsy and Sammy 
Mom has been very impressed with the bird knowledge and care shared on this site, and she's very excited about trying the organic foods. Great service …

the low prices got me interested, great customer service keeps me coming back! 
I've made three orders to Parrot and Conure World since I brought home my Congo African Grey in April, and each time I order we're more satisfied than …

Order Date: 2009-11-22 Reference: 9641 
Kaylor McBride's Parrot food is the only brand I have found of which my African grey will eat all of the content. Thanks for the great service!

Cockatoo Mom 
Just wanted to say thank you for the excellent customer service and I will be a repeat customer. My 3 cockatoos love their new toys and I can't wait to …

Not sure about charge 
Hi, I quess I question how come if the money is taken out on a Friday why do you wait to ship until Monday? I will now make sure I don't order at the …

My #1 stop 
I have placed several orders and am always pleased with the speed of service. The tracking number is very beneficial too. The prices are great and I trust …

Very Impressed 
This is my first order and I have not received it yet, but I am very impressed to the prompt updates with regard to the order. I did a lot of searching …

Very good Service 
Great website has everything you would possible want!! Thanks From Florida

Happy Dusky in Illinois! 
Hi! I just received my wonderful treasures today. My 6 month old Dusky conure, Guinness, just had to sample all the toys. Most of them ended up in his …

Customer Service  
I just came to your site and ordered some supplies for our birds for the first time. I had a couple of questions for Tracie which were answered in a very …

Another happy customer with a very happy bird! 
I just received my shipment of toys today and I'm very happy with them, and so is my African Grey! When I hung the toys in his cage he happily climbed …

Fast Delivery 
This is a great site for all your bird needs. The delivery time is quick and the orders are correct. I have 2 birds, a Nanday Conure and a new baby African …

A Big Thank You from Florida 
My box of goodies arrived and was very pleased with the toys. So brightly colored and attractive to those big beaks. The Babble Balls caused quite a stir, …

Julie Slys 
Your customer service is top notch. I love your web site because you have so much to offer. I emailed you and you got back to me the next day, that was …

Love it all 
I always get my stuff early and great from Tracie! Love this site--and my female eclectus LOVES the shreddable wreath that I got her here! Thanks, Tracie! …

Pet Focus Cleaner 
Hello, I have two Parrots. A Moluccan and an Umbrella. I have been using Pet Focus for a few years. Today I was washing down the bird room walls and floors. …

Great Site.. Great Customer Service 
Very proffesional. I thak you so much for your patience in explaining detail by detail what was wrong with my bird I recommend you 100% and I am so thank …

Excellent Service, Prices and Speed! 
I've not had a better experience with online shopping than I've had with Parrot-and-Conure-World. Tracie has been very friendly through our correspondence …

happy birds in Ontario 
I ordered 6 large cages, I recieved prompt answers when I e-mailed questions. The cages arrived quickly, (3 days from shipment date) I was able to track …

Order for My Amazons Eli and Stella 
I received my order yesterday, and as usual, everything was perfect plus some extras as gifts for my two Amazon kids! It is a wonderful feeling knowing …

Amazon owner 
Excellent service....quick...economical...great communication..will use them again for my supplies.

Lisa in NV 
I have ordered a number of times and am always happy with your service. Thank you!

John Plaquet 
Your service is excellent and the communication, keeping the customer informed, is the best. Thank You!

Mai N, New York 
I just wanted everyone to know how pleased I am with my recent order. Within 15 minutes of ordering, Tracie had sent me an e-mail not only confirming my …

Couldn't be happier! 
Brief background - our cockatoo is subject to fatty tumors, and her diet has to be managed. Her primary diet is Roudybush low fat medium pellets, which …

Susan Randall 
Very pleased. Super fast shipping!! Thanks so much.

Get a Grip Net! 
Prices are awesome! They go out of their way to assure the customer is happy. I am very please with this site and would recommend it to any and all bird …

Thanks for Adventure Pack transaction 
I just wanted to say thank you for a very smooth and easy transaction when purchasing my Adventure Pack travel cage. I appreciate how you kept me informed …

Poppy's Mom 
Tracy, You are a breath of fresh air in todays online market.Your e-mails give a personal touch to ordering on line.Great prices and wonderful service. …

Cage great, service appreciated 
We received the parrot cage on Thursday. It is a great cage and the two birds we have in it really seem to enjoy it. We couldn't believe how fast it got …

Matt from Great Britain in England. 
Hiya,just wanted to say thankyou very much for my recent order of the Adventure Pack bird carrier.I received a lot of confirmation emails from you which …

Fantastic Service 
Thank you Tracie for always getting my bird food delivered so quickly. I am always waiting until the last minute to order and worry that I might have to …

just plain old folks!!! 
Recieved my order on Fri 7/2/10. Very quick service. So quick I placed another order this early AM. It a pleasure to do business with a company that …

Tina Millhauser-first time web purchase 
This is the first time I have purchased an item from your site. One item was not available, so Tracie not only left a phone message, she even sent an …

Climbing net order 
Just wanted to say thanks so much for the excellent service. I received the climbing net I ordered in a very short period of time. I'm very satisfied and …

My first order... 
Very very very pleased thus far with the order process and quick answers to my questions. Also impressed with the quick customer service by Tracie Irvine …

Excellent Site and Service! 
I found this site to be VERY informative. I appreciate the care they have taken to provide quality information about the right food for my parrot. …

Bird lamp and toy 
GGGGRRRRREEEAAATTT customer service!!! Items were shipped and received lightning fast. Thanks!!

Wonderful shredding toys! 
Hi! My conure and lovebirds love the Up Up and Away swing! I think it is very cute and my birds love to munch on it. It is hilarious to see my big green …

Tracie 
Hi Tracie (spelled just like mine)! I just wanted to thank you for your prompt attention to my order. I placed my order late friday night, you let me know …

Paul J 
Tracie, I received the "climbing net" this afternoon (2/8) and "katie went "nuts" as usual, but it won't be long before she bites it and then the fun …

Quality Customer Service! 
Prompt shipping with wonderful detailed emails of delivery. Great place to do business with!! Thanks again...Shannon from Wingo, KY

Happy Bird Owner 
I've been very pleased with the results on all of my orders so far. This is a great option for ordering Harrison's Organic bird food which is normally …

I LOVE IT! 
I found this site surfing the web while looking for a breeder near my home, and loved it! The budgie stories made me smile, I was able to share my knowledge …

Good prices! 
I originally I ordered because the prices were good but the service was great too. Fast service! Will order again!

shipping 
I'm sure glad you ship to p.o. boxes, cuz we are tour busing on our dads property in nowhere land utah and my birds deserve your organic seeds. my birds …

Always My First Choice 
I've ordered from Parrot and Conure World several times and have recommended it to my family and friends-- they consistently have the lowest prices, AND …

U Too mom 
GGGREAT customer service. Fastest shipment ever. Would definitely purchase again.

Thank you so much! 
I recently purchased a particular light bulb for my feathered friends from your website and would like to let others know how much of a FABULOUS service …

Excellent customer service 
Just bought a vita-light for my grey... not only received it in record time but I received confirmation emails through out the process. In addition, I …

What a wonderful World- (sung by Louis Armstrong) to describe your website!! 
from: Bruce E. Dickinson Wareham Ma 02571 Rewcieved my order via UPS today Monday 10m/19/09. Everything fine. Zaboo my green winged McCaw loved …

New Order Arrived and is as Wonderful as Expected! 
We just received our new order of bird supplies, and are more than pleased. The food is, of course, Harrison's at its very best and freshest, and the …

Best prices and fastest shipping around 
I placed an order with Tracie for a variety of toys for my African Grey Parrot. Though I did not request expedited shipping, my package arrived within …

HAPPY WITH SERVICE 
CUSTOMER SERVICE IS EXCELLENT, FAST DELIVERY, SOMETHING EVERY CUSTOMER ALWAYS APPRECIATES! KEEP UP THE GOOD WORK TRACIE! MIGUEL AND SYLVIA

Terri L. 
I love this company and the site (easy to navigate, easy to order from). My husband and I have ordered a few products and dealing with Tracie has been …

Awesome First Impression! Can you say, WOW!! 
Ok, so I found my favorite online store for bird food and supplies. parrot-and-conure-world now have a new lifetime customer. Tracie and team hit a homerun …

terrie kalavan 
i will be buying the marvelous bird cage from you. everybody wants 399.00 for this cage. your price is great.

Fantastic Service! 
This was my first order, and I will be a repeat customer. The communication was great and the shipping was really fast! Thank you for the great service! …

Fast service & wonderful product! 
I placed my order for 2 of the Poquito Avian Hotels on Tuesday, September 1st and received them on September 4th! I was expecting a longer wait for my …

Excellent Service!! 
This was my second order and I am just as impressed with this order as I was with the first. Again, amazed at the quick delivery!! Simon and I want to …

Great service 
Couldn't believe how quickly my order was delivered. I ordered on Monday and it was delivered Wednesday morning. Thank you.

Thank you 
Great service and prices! I'll be back. Thanks

Fresh Food 
I received my order very quickly (in 3 days), and the TOPS pellets were very fresh. Good communication made it a confident transaction. Thank you so …

New Customer  
The shipping, products, and communication are wonderful here. I was updated about everything from the time the order was placed until it was shipped. I …

Luci & Wylie 
Tracie has been outstanding! Prices are very reasonable and competitive. Overall I cannot believe how dedicated they are to meeting your needs. Example: …

FIrst-time customer 
Great customer service, I'll be buying from them again. Thank you

Wonderful 
I just placed my second order with you and I believe that your customer service, fast shipping excellent product line is just wonderful and awesome! …

Great products - arrived quickly! 
I received my order today from Parrot Supply Store. It arrived quickly. The Goldenfeast Mixes are fresh and beautiful,and you can't get them at these prices …

Thanks a lot! 
Got the pack yesterday, took Charli out 3 times in it since, he's a little shy of new things but I sure like taking him along on my outings. Thanks a …

Thanks 
thank you for sending my information. i knew something was wrong because you are so great about sending the information so fast. the pluck no more is working. …

a real find! 
Great site, interesting products, prompt attention, fast shipping, and the best prices around - what more could you ask for? This is my second order and …

Customer Service 
I was in dire need of some Volkman's and you guys are truly wonderful in your customer's needs. Not only did you ship the next day (Friday) but I received …

Brendan Martin 
I've purchased TOPS pellets twice from Parrot and Conure World, and their service is exceptionally fast. The price is very competitive, and communication …

Tracie IS THE BOMB!!!!! 
There is absolutely nothing negative with the way this Girl does business! How DOES SHE KEEP UP with everything....AND..... Be so Fast to HELP?! I NEEDED …

Kudos from PA!!! 
I just wanted to thank you for the excellent service I received with my very first order. I am so pleased and excited on how fast my order shipped to …

Wonderful Order Arrived 
Bird's order arrived yesterday and was exactly what I needed with the expiration dates on the bread mix and oil far enough out so that we can use it all …

Great buy! 
Wow! I am impressed with the superb customer service and super fast shipping of this company! I will definitely be back again!

Thanks Very Much Tracie 
EXCELLANT and VERY fast service. Ordered on Monday received by items on Wednesday. Could not ask for better. Thanks so much.

Excellent Service :) 
The site was really easy to use and navigate, the prices were good and I was able to find everything I needed! The customer email service was instant …

Lynn S. soon to be caique owner 
Great pricing, delivery was quick, and the items were as described. Customer Service Excellent. Thank you Tracie.

Patrick Reiland 
Product delivered PROMPTLY . everything as ordered, will be a repeat customer

All I can say is Wow! 
Wow! All I can say is Wow! My 31 year old Blue Fronted Amazon, Aladdin, likes most of the toys, but when he got a hold of the "Ticker Tap" he lost his …

Thank-you :-) 
I absolutely LOVE this site,I love having my questions answered,almost immediately!! This site is absolutely amazing. Meaghan. :-)

Repeat customer.. 
This company offers very fast shipping and great prices.

sunlight exposure 
Thanks Tracie, I was gonna ask where to position the light for the bird i have. thanks for the info. by the way, this is by far the easiest/friendlyest(sic) …

Ms. Elizabeth 
Goodness! I think this is the fastest shipping I have ever received from anyone! Package arrived today in perfect shape. Parrot toy climbing rope was …

Excellent Service! 
I had been searching for a specific stand for ages. I saw the very one I wanted on the website and called to verify it was available. I got an immediate …

I'M IMPRESSED 
the customer service here is excellent. i placed an order at 5:30 am and it was shipped the same day and arrived 2 days later via ups. you can count on …

Great customer service 
I have always had fast and competent service with each order I submit. I highly recommend using this company.

Great Business Operation 
Being a business owner myself, I always notice customer service or the lack thereof. I was very impressed with the communication from these people. I …

Happy Greys in PA 
We received our bulb in 3 days. Great prices, Great service.

merchandise and shipping 
Hi, I recently ordered a avian sun floor lamp for my parrots. It was suppose to arrive on Dec. 29th. I received it on the 24th and I am extreemly happy …

Subprina from Fla. 
Thank you Tracie for doing a great job on packing the light bulb. It works great and the birds love the light that it puts out. It came so fast to.

great communication, quick shipping and good prices 
Great customer service and nice selection of products...definitely will be a return customer. I have purchased everything but the cages (already had them) …

Linda gives thanks 
Thanks! Excellent service, fast shipping!!! GREAT company to deal with again and again. Linda (Arizona)

Dr. Lesa Mason 
Happy Parrots, thank you so much for your products and affordable!!!!!!!!!!!!!!!!!fast service. I am now your customer!

Satisfied customer 
Tracie contacted me via e-mail & said she would give the info to me as soon as my order shipped. She did exactly what she said she would do. The order …

Thanks for the Wonderful Service 
The food pellets I ordered arrived yesterday. I really appreciate the ease, and speed, in a word, everything about ordering from your company. I'll …

wonderful site! 
This site has wonderful customer service! I just ordered a full spectrum floor lamp for my conure and when I discovered it was missing a part they were …

Great Cage and Great Service! 
Thank you so much! Our cage arrived in only 3 days (much faster than I was expecting), and we could not be happier with the cage we chose and the low …

PACO BELL 
This website is SO comprehensive. I can't tell you how much I have appreciated it! I have learned great information from it, laughed at stories, found …

A HUGE Thank you from MS!! 
When I first started searching the internet for parrot supplies and emailed with questions and only one supply store on the internet answered me "Tracie" …

New tent is Conure's Paradise in the Florida Keys 
Hi Tracie, This is a personal "thank you" to you and your daughter for the great service you have provided. Luna (aka Loony Tunes) is quite happy with …

Happy Customer 
I recently purchased a cage and am very happy with it. The quality seems great and was easy to put together. The price was fantastic. Thank you. …

Happy Macaws! 
I just wanted to say thanks to Parrot and Conure World for the outstanding service with our cage order. We were always kept up to date on the shipment …

Climbing Net / Thank you 
I was thrilled to find the climbing net at such a great price as well as the many other goodies you offer. I know I will be back again. I have a Sun …

Director of Sales 
The folks at PCT&F supply are wonderfully friendly and very knowledgeable. They really go out of their way to help. I'll continue shopping with them. …

Faithful Return Customer 
I usually don't do comment sections, but thought this one deserved it. I researched long and hard on a good seed and pellet food for my Bourke Parakeet. …

A really happy customer! 
I talked my husband into buying the 5ft tall medium branch manzanita tree perch about a week and a half ago. It arrived 2 days ago. It was so easy to assemble …

debbie in vabeach 
Very prompt service.

My first time ordering here 
I ordered Harrison's pellets & birdie bread because the prices were great. I received them amazingly fast, plus they were packed very well and dated way …

Leader of the Flock 
Parrot and Conure World is a pleasure to shop with! Great customer service and fast shipping.

Roberta from Oklahoma 
Ordered at 12:16 PM and at 4:14 PM received an email informing me that UPS had my shipment. Had the most reasonable prices I have found. Thank You

Coby 
Tracie is informative and willing to share her experience and knowledge. Supplies come quick and are well packaged. Will continue to order from Parrot …

Terri from Maryland 
This is a great informative lady, willing to work and talk with you and share her experiences. Supplies come quick and are well packed, will continue …

First Time Internet Bird Cage Purchase 
After researching parrot cages on the Internet, I chose Parrot and Conure World. The questions I had were answered immediately by Tracie. We had great …

Split Level Cage and Adventure Pack Cage 
I received my Adventure pack today. Thank you for your excellent customer service! There were no surprises and I appreciate you explaining what to expect …

Very Satisfied Customer 
I received my new split level cage and was I ever surprised. It was more than I ever expected. The picture does not do it justice. It sure is heavy duty. …

Ritchie R. 
Ordered some great products for my Red Lored Amazon; Iggy. Really happy with my order. Great communication, good packaging, prompt delivery.

Jennifer G. from Va. Beach VA 
I was very lucky to find you! I got the absolute best service anyone could ask for! They went above and beyond to please the customer! I will definitely …

New Toy from Scots001 
I think I posted wrongly as I wanted to show a pic of Magnolia and her toy and the great colours which all of my flock think is terrific...

Adventure Pack Sent Overseas 
Hi Tracie, I just want to say thank you for sending the parrot backpack carrier to the UK. Service was top class no problems whatsoever. You have been …

Happy Customer with Adventure Pack 
Dear Tracie, Just a note to let you know how much we (the bird and I) are enjoying the Adventure Pack. The shipment arrived exactly when promised. …

Great Parrot Supply Store 
I placed an order from Parrot and Conure World and was shocked to receive it 2 days after I placed the order. Fast shipping and it was free shipping!!! …

amazon and eclectus owner 
I have been dealing with this website for about six months. Customer service is superb. It is great being able to PROMPTLY communicate with the owner. …

My first order. 
Hello, I just received my first order of Beak Appetit and I can't wait for my parakeet to try it! It smells good enough to eat right put of the bag! …

Grey tries new travel pack cage 
We were all awaiting the new cage. Just got the adventure pack home and opened it right away. I assembled it an put in on the floor a few feet away from …

Thank you! 
I have received the reshipped order that you sent out to replace my damaged order. I am very happy with the way the Pet Focus was wrapped. I also appreciate …

New Beginnings Aviary 
Hi Tracie, I just want to thank you for all your help with my order. You carry a super selection of cages and very reasonable prices. Your service is …

Professional service with a personal touch. 
Multiple large orders have all been delivered with the utmost care and concern. Tracie's attention to detail and desire to provide the right materials …

Parront to 2 Amazons and 1 CAG 
I have ordered food, a cage, a playstand and a climbing grid from this site and I absolutely love everything I've ordered. Oh and my FID's love it all …

New Customer Comment Section 
I just added this form today, 08-31-07, for customer comments. So if you just arrived here I really do have great customer service, it just might take …



Please visit our Parrot Supply Store when done with Customer Comments.