Warranty information for Parrot Cage, Toy and Food Supply

The main thing we wish to get across to you is that we are honest people trying to provide quality merchandise at great prices. Some things are out of our control, like what happens once it leaves the dock.

We do our very best to get your merchandise to you in a timely fashion, but UPS, FedEx, DHL and the other carriers do have accidents and delays that are beyond our control.

Warranty Information:

When you purchase from Parrot Cage, Toy and Food Supply you can be assured that you will receive a top quality product that will bring your pets years of enjoyment.

However, if any item has a manufacturer defect, we will gladly replace it for free. Once the product has been returned and it is determined that it has a manufacturer defect, we will reimburse you for shipping it back to us. If you can send pictures proving the defect, then we pay the return shipping or send out a replacement.

If the shipment arrives damaged by the carrier, you need to hold onto the packaging until the claim is resolved. You must either report the box/package damaged at the time it is delivered or call the carrier as soon as you discover the shipment damaged. You also will need to take pictures of the damaged box and product and possibly fill out a damaged item form in order to get a free replacement.

PLEASE NOTE: Not all shipments are delivered by UPS as the shopping cart states. You may contact us toll-free at 877-825-3971 if you need to know the carrier that will deliver your order. Please leave your number and a short message and we will return your call as soon as possible.

Sometimes an item ordered will be out of stock. You will be given the option of getting your money back or waiting for the item to come in stock. We may offer you a similar item also.

On rare occasions, an item will be discontinued without our knowledge. You will be given the opportunity to receive your money back or order another product.

RETURN POLICY:

If for any reason you are not 100% satisfied with your purchase, you may return your item under the following conditions:

You must notify us within 7 days of receiving the item for return instructions.

Item must be returned in new condition and in the complete original packaging in re-saleable condition. Due to the many diseases that birds carry, we can not accept merchandise that has been used. This is for your protection as well.

Item must be properly packaged and insured with return shipping fee paid in advance by you. Make sure you put that you purchased the item from Parrot Cage, Toy and Food Supply for proper credit.

After we receive the item, we will inspect the returned item, if everything is in re-saleable condition, you will receive a credit within five business days minus a 15% restocking fee, and the shipping charges and fees we were charged when it was sent to you.

If the item is returned and can not be sold in the condition we receive it, you will not be reimbursed and you will need to pay for shipping if you want us to send it back to you.

Visit our Parrot Supply Store when done with our Warranty page

Our preferred method of contact is via our contact form. Even if I am away from the office, I have my laptop and will get the mail quicker than a phone message. Also, it allows me to look up your answer, if need be, and answer your question without a call back.

We can be contacted toll-free at 877-825-3971. Please leave a short message and your phone number and we will return your call as soon as possible.