Warranty information for Parrot Cage, Toy and Food Supply
The main thing we wish to get across to you is that we are honest people trying to provide quality veterinarian approved merchandise at great prices. Some things are out of our control, like what happens once it leaves the dock.
We do our very best to get your merchandise to you in a timely fashion, but UPS, FedEx, DHL and the other carriers do have accidents and delays that are beyond our control.
When you purchase from Parrot Cage, Toy and Food Supply you can be assured that you will receive a top quality product that will bring your pets years of enjoyment.
However, if any item has a manufacturer defect, we will give you the manufacturer's contact information. You will need to contact them for problems or defects with their products. (Please see the return policy below.)
If the shipment arrives damaged by the carrier, you need to hold onto the packaging until the claim is resolved. You must either report the box/package damaged at the time it is delivered or contact us as soon as you discover the shipment damaged. You also will need to take pictures of the damaged box and product and possibly fill out a damaged item form in order to get a free replacement.
If you receive the wrong item or an item is missing, you must notify us within 2 days after the tracking shows it was delivered in order to receive a refund or replacement. If the wrong item is sent, you will need to allow a call tag to be sent for the wrong item.
PLEASE NOTE: Not all shipments are delivered by UPS as the shopping cart states. You may contact us if you need to know the carrier that will deliver your order. Please leave a message on the Live Chat or use the contact form.
Sometimes an item ordered will be out of stock. You will be given the option of getting your money back or waiting for the item to come in stock. We may offer you a similar item also.
On rare occasions, an item will be discontinued without our knowledge. You will be given the opportunity to receive your money back or order another product.
If for any reason you are not 100% satisfied with your purchase, you may return your item under the following conditions, accept for Adventure Packs:
If you refuse shipment, you WILL pay the shipping both ways plus a 15% restocking fee.
If you provide the wrong address, the carrier will charge you a fee for the address change that you MUST pay. If you refuse to pay and the item(s) are returned, you will be responsible to pay the shipping both ways and the 15% restocking fee.
You must notify us within 2 days of receiving the item for return instructions. (Do NOT send it back without getting return instructions. If you send it back without instructions, you will not be refunded.)
Item must be returned in new condition and in the complete original packaging in resalable condition. Due to the many diseases that birds carry, we can not accept merchandise that has been used or obviously around birds. This is for your protection as well.
Item must be properly packaged and insured with return shipping fee paid in advance by you. Make sure you put that you purchased the item from Parrot Cage, Toy and Food Supply for proper credit.
The Adventure Pack is non-returnable, and will only be replaced if it arrives damaged by the carrier.
After we receive the item, we will inspect the returned item, if everything is in resalable condition, you will receive a credit within five business days minus a 15% restocking fee, and the shipping charges and fees we were charged when it was sent to you.
If the item is returned and can not be sold in the condition we receive it, you will not be reimbursed and you will need to pay for shipping if you want us to send it back to you.
Visit our Parrot Supply Store when done with our Warranty page
Our preferred method of contact is via Live Chat or our contact form. Even if I am away from the office, I have my laptop and will get the mail quicker than a phone message. Also, it allows me to look up your answer, if need be, and answer your question without a call back. It also provides a written copy of our discussion, so there can be no confusion.